Delete your account

In the app

Open Tripodia and sign in to the account you want to delete.
Go to Profile and open Personal Information.
Tap Delete My Account and confirm. You may be asked to sign in again first.

Without the app

Email support@tripodia.app from the email address linked to your account, with the subject “Delete my account”. If you signed in with Apple using a private relay address, tell us and we will help you confirm the account. We delete accounts within 30 days and email you when it is done.

Cancel your subscription first

A subscription bought earlier on our website is cancelled automatically when you delete your account. A subscription bought through the App Store or Google Play is not — cancel it in your store settings:

iPhone: Settings → your name → Subscriptions → Tripodia → Cancel Subscription.
Android: Google Play → profile icon → Payments & subscriptions → Subscriptions → Tripodia → Cancel.

What is deleted

Your sign-in and account details (name, email address).
Your profile, username, profile photo, interests and settings.
Your check-ins, ratings, traveler character, saved and dismissed places, routes, personal places, travel journal and posters.
Your place reports and the messages you sent to support.
Place suggestions and photo questions that were not approved, with their photos.

What is kept

Contributions that were approved for public places, such as a suggested place or an identified object with its photo, may stay on the map without your name.
Photos you added to a public place. They are not linked to your account; email us if you want one removed.
Purchase records we must keep for tax and accounting law, for as long as that law requires.
Server logs and crash reports, which expire on their own within 30 and 90 days.
Backup copies, which are overwritten within 30 days.

Stories and narrations of places are not personal data and stay available to everyone. For more detail, see our Privacy Policy.