How can we
help?

Subscriptions are managed by the store you bought from.

• iPhone: Settings → your name → Subscriptions → Tripodia.
• Android: Google Play → profile icon → Payments & subscriptions → Subscriptions → Tripodia.

You keep your membership until the end of the period you have paid for.

Apple and Google handle refunds for purchases made through their stores. On iPhone, request one at reportaproblem.apple.com. On Android, open the order in Google Play and choose “Request a refund”, or see Google Play’s refund help.

Make sure you are signed in to the same Tripodia account you bought with, then open the plans from your Profile and tap Restore Purchases. If that does not help, email us the date of purchase and the order number from your store receipt.

A trip pass gives you Premium or Premium Plus for 7 days, for a single payment. It does not renew.

Your subscription keeps working. You can manage it from the subscription section in the app, or email us and we will help.

To show the places near you and to start a place’s story when you are close to it. Tripodia does not store a history of where you have been. See the Privacy Policy for details.

Hands-free mode needs background location permission.

• iPhone: Settings → Tripodia → Location → Always, and keep Precise Location on.
• Android: Settings → Apps → Tripodia → Permissions → Location → Allow all the time. Some phones also stop apps in the background to save battery; set Tripodia’s battery usage to “Unrestricted”.

Stories are written by AI from sources such as Wikipedia, and they can get things wrong. Please open the place and use the report option to tell us what is wrong — it helps us fix it for everyone.

Long-press the location on the map to suggest a place, or report the wrong one from its page. You can also add personal places that only you can see.

Free and paid plans include daily limits for new stories, routes and photo questions. They reset automatically, and stories that are already written stay available. Premium and Premium Plus have higher limits.

If you created your account with Apple or Google, use the same button again. For email accounts, use “Forgot password?” on the sign-in screen. If the email does not arrive, check your spam folder or write to us.

In the app: Profile → Personal Information → Delete My Account. See Delete your account for other options and what is deleted.